Shipping Policy

At Cameron’s British Foods, we take great care in packing and shipping your order so it arrives in the best possible condition. All orders are packed and shipped from our location in Southwest Florida via UPS.

Shipping Days

Orders are shipped Monday through Wednesday only.

We limit our shipping days to help prevent packages, particularly orders containing frozen or perishable foods, from being held in transit over a weekend.

Orders placed after 12:00 PM Wednesday will be processed for shipment the following Monday or Tuesday. Orders placed earlier in the week will be processed as quickly as possible, but please allow adequate time for order preparation.

During holidays, severe weather, or periods of unusually high order volume, processing and shipping schedules may be adjusted.

Frozen & Perishable Orders

Orders containing frozen or perishable products require special insulated packaging to help maintain product temperature during transit.

A one-time $16.95 Perishable Packaging Fee is automatically added to any order containing frozen or perishable items. This is one fee per order, regardless of the number of frozen or perishable products purchased.

Our perishable packaging includes:

• Insulated reusable cooler

• Reusable gel ice packs

• Additional protective packaging as needed

Both the cooler and gel ice packs can be reused after your order arrives.

Frozen & Perishable Shipping Outside Florida

Because we ship from Southwest Florida, frozen and perishable orders being delivered outside the state of Florida must be shipped using:

UPS 2nd Day Air or UPS Next Day Air

These expedited services are required to reduce transit time and help ensure your perishable products arrive in good condition.

Florida Orders

Orders shipped within Florida may have additional UPS shipping options available depending on the destination and products being ordered.

Available shipping methods and rates will be displayed during checkout.

Dry & Non-Perishable Orders

Orders containing only shelf-stable or non-perishable products may be shipped using the available UPS service selected at checkout.

Orders containing only non-perishable products are not subject to the $16.95 Perishable Packaging Fee.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery address, package size and weight, and the UPS service selected or required for your order.

Cameron’s British Foods ships via UPS throughout the United States. Available shipping services and rates will be displayed during checkout.

Delivery & Tracking

UPS delivery estimates begin once your package has been shipped and do not include order processing time.

Once your order has been prepared and shipped, tracking information will be provided so you can follow the progress of your delivery.

Customers ordering frozen or perishable products are strongly encouraged to monitor their tracking information and make arrangements to receive their package promptly upon delivery.

Receiving Frozen & Perishable Products

Please open your shipment promptly after delivery.

Frozen products may not always arrive completely frozen solid. Some softening during transit can occur, particularly during warmer weather. Products that arrive still cold should be transferred to the refrigerator or freezer immediately, as appropriate.

If you have any concerns about the condition or temperature of a perishable product, please contact us before consuming it.

Delayed, Damaged or Thawed Shipments

Although we carefully package every order, shipping delays or damage can occasionally occur while a package is in transit with UPS.

If your frozen or perishable order arrives damaged, unusually warm, or in a condition that concerns you, please contact Cameron’s British Foods as soon as possible after delivery.

Please:

• Keep the original shipping box, cooler, packaging and products.

• Take photographs of the shipping box and any visible damage.

• Take photographs showing the condition of the products and packaging.

• Contact us promptly with your order information and photographs.

Please do not discard the products or shipping materials until you have contacted us, as they may be needed to document a claim with UPS.

We will review the circumstances of the shipment and work with you to determine the appropriate next steps.

Cameron’s British Foods cannot be responsible for delivery problems caused by an incorrect or incomplete shipping address provided by the customer, refusal of a package, or a package left unclaimed after UPS has made a delivery attempt.

Weather & Carrier Delays

Severe weather and other events outside of our control can affect UPS transportation networks.

When necessary, we may delay shipment of a frozen or perishable order rather than knowingly send it into conditions that could significantly delay delivery. If this occurs, your order will be held under proper storage conditions and shipped when appropriate.

Questions About Shipping?

If you have questions about shipping, packaging, or which shipping method is appropriate for your order, please contact us before placing your order.

We’re happy to help.

Cameron’s British Foods
Southwest Florida
Family Owned & Operated for Over 70 Years